Privacy Policy

At Vivento (accessible at vivento.uk), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you browse our website or make a purchase.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

Personal Information: Your name, email address, phone number, billing and shipping addresses

Payment Details: Credit or debit card information and other transaction data

Order Information: Details about the products you purchase

Technical Data: Your IP address, browser type, device details, and browsing behavior

2. How We Use Your Information

We use your information to:

Process your orders and payments
Communicate with you regarding orders, inquiries, or customer service
Improve our website, services, and product offerings
Send promotional emails or newsletters (only if you have opted in)
Comply with legal obligations and protect our business interests

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

Service Providers: Trusted partners who assist with payment processing, shipping, website functionality, or marketing services

Legal Authorities: When required by law or necessary to protect our legal rights and business interests

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your data where legally applicable
Opt out of marketing communications at any time

To exercise these rights, please contact us at support@vivento.uk or call +44 121 502 0938.

6. Cookies

We use cookies to improve your shopping and browsing experience. You may disable cookies through your browser settings; however, some features of the website may not function properly.

7. Third-Party Links

Our website may contain links to external websites, including payment providers or social media platforms. We are not responsible for the privacy practices, policies, or content of third-party websites.