Return & Refund Policy

At Vivento, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt.

Return Eligibility

To qualify for a return:

• Items may be used, but must be returned within 30 days of delivery to initiate a return

• Items must be returned in their original packaging

• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

We do not accept returns for:

• Clearance or final sale items

• Gift cards

How to Return

1. Contact Us First

Please email support@vivento.uk or call +44 121 502 0938 within 30 days of receiving your order. Please include:

• Your order number

• Reason for return

2. Follow Return Instructions

We will provide:

• The return shipping address

• A return authorization number (if applicable)

• Packaging and labeling instructions

Return Address

Vivento
77 Walsall St, Wednesbury
WS10 9EN, United Kingdom

Refunds

Once we receive and inspect your returned item:

• A refund will be issued to your original payment method

• Refunds are typically processed within 5–7 business days

Return Shipping & Fees

Customers are responsible for return shipping costs unless:

• The item arrived damaged, or

• The return is due to our error

We do not cover or reimburse:

• Return shipping fees

• Customs duties or taxes

• Bank/card processing fees (if applicable)

Exchanges

We do not offer direct exchanges.

If you require a different item, please:

• Return your original order for a refund

• Place a new order separately

Need Help?

Email: support@vivento.uk
Phone: +44 121 502 0938
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM GMT