Shipping Policy

At Vivento, we aim to provide a transparent and reliable shipping experience for all our customers across the United Kingdom.

Handling Time

Orders are processed and dispatched within 1 to 3 business days from the date of purchase.

You will receive an order confirmation and a shipping update via email once your order has been dispatched.

Delivery Time

Once dispatched, deliveries typically arrive within 3 to 6 business days, depending on your location within the United Kingdom.

Shipping Coverage

We currently ship within the United Kingdom only.

International shipping is not available at this time.

Shipping Cost

We offer Free Standard Shipping on all UK orders — no minimum purchase required.

Order Tracking

After your order has been shipped, you will receive a tracking number via email.

You can track your delivery status directly through the Order Tracking page on our website.

Our Delivery Partners

We work with trusted UK couriers to ensure secure and timely delivery, including:

• Royal Mail

• DPD

• Evri (Hermes)

• Parcelforce

Address Accuracy

Please ensure that your shipping address is accurate and complete at checkout.

We are not responsible for shipping delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Contact Us

If you have any questions or concerns regarding your delivery, please contact us:

Vivento
77 Walsall St, Wednesbury
WS10 9EN, United Kingdom

Email: support@vivento.uk
Phone: +44 121 502 0938
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM GMT